Original policy

Overseas availability is determined by the app and actual service entry points. An accessible policy page does not prove vehicle functionality has been validated.

FST Smart Climate Back to product

USER SUPPORT

We are here to help

For questions about your account, Tesla authorization and pairing, subscriptions, preconditioning or privacy settings, contact us below. Include a description, your FST version and relevant screenshots. Do not send your Apple ID, Tesla password or verification codes.

Contact FST support

Support email: gantzx@icloud.com

We usually reply within 2 business days. This site is available in Simplified Chinese, Traditional Chinese, Japanese and English.

Send a support email

Tesla authorization and vehicle pairing

Sign in to the official Tesla app with the same account, then check vehicle pairing and repair under Profile → Personalization in FST.

Subscriptions and restoring purchases

Open subscription plans from Profile. Existing subscribers can use Restore Purchases on the subscription page. Apple manages billing and renewals.

Preconditioning and Shortcuts

Find setup instructions in Profile → Smart Preconditioning Guide. If a command does not run, include the time and a screenshot of the app state.

Privacy and account data

Open Profile → Privacy and Data to review data practices, request a copy of your data or delete your account in account management.